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Terms of service
ONLINE STORE REGULATIONS "DOGONI.store":
General provisions
These regulations, hereinafter referred to as the "Regulations", define the rules for using the online store located at the URL www.dogoni.store, hereinafter referred to as the "Store".
The Store is run by Hazo Sp. z o.o., ul. Twórcza 65F/1, 03-289 Warsaw, subject to entry in the National Court Register, entered under the NIP number 5242801491, REGON 364389728, also referred to interchangeably as the "Service Provider".
Store address and contact details:
Internet address: www.dogoni.store
e-mail: kontakt@dogoni.eu
tel. +48 507 476 767
Each person should familiarize themselves with the Regulations before using the Store.
Making purchases in the Store requires the Customer to have an active and functional e-mail account.
Types and scope of the Store's activity
The Store conducts distance selling via the Internet of dog clothing, women's and men's clothing and dog accessories.
The items offered are new.
Privacy policy
By completing the purchase form and checking the box next to the appropriate declaration, the Customer consents to the collection and processing of his personal data in accordance with the Personal Data Protection Act of 29.08.1997 (Journal of Laws of 2002, No. 101, item 926, as amended) by the Administrator for the purpose necessary to implement the provisions of these Regulations and the services provided on its basis.
The administrator of the databases of personal data provided by customers of the online store in connection with purchases is the Service Provider.
Only personal data provided by the Customer voluntarily are collected. Data is processed for the purpose necessary to perform the provisions of these Regulations, and in particular for the purpose of:
concluding a sales agreement for the ordered goods,
delivering the goods for which the Customer placed an order to the Customer,
issuing a document confirming the sale of goods,
posting the transaction in the Store's computer accounting system for the period required by law and storing personal data in the computer accounting system to ensure the history of commercial transactions made by the Store,
storing the Customer's personal data in the Customer database.
With the additional consent granted by the Customer, the collected personal data may also be used for promotional and marketing purposes, including in particular for the purpose of presenting the Customer with the store's commercial offer and other marketing information related to the Store.
In the case of subscribing to the newsletter and agreeing to receive it in the registration or ordering process (expressing consent to receive commercial information electronically), it is only necessary to provide an e-mail address for this purpose, to which commercial information from the Administrator will be sent. The Customer may resign from sending such information at any time by logging into their account in the Store or by clicking the unsubscribe link located in the footer of each newsletter.
The data provided during the order placement is also processed by the following entities to the extent specified: name and surname, address, telephone number, e-mail indicated as the delivery address are transferred to shipping companies in the form of a label/waybill which is also an order to deliver the parcel. Depending on the selected type of parcel, they are ultimately transferred to:
InPOST
DPD
Orlen Paczka
The Customer has the right to access the content of their personal data at any time and the right to correct it and request its removal;
The Administrator informs that the Customer is not obliged to provide their personal data, however, refusal to provide it will prevent the proper performance of the services specified in the Regulations and the benefits resulting from the agreement concluded between the Store and the Customer.
The collected data is carefully protected, in accordance with applicable regulations. The Administrator makes every effort to ensure the appropriate level of security for the stored data
The Store uses cookie files. When the Customer visits the Store's website, the Store's system sends at least one Cookie file to the Customer's computer in order to uniquely identify the browser. The Store's server automatically records information sent by the Customer's browser when displaying websites. Server logs may contain information such as network request, IP address, browser type and language, date and time of sending the request. This information allows us to improve the quality of our services by identifying and storing Customer preferences and tracking trends, such as the ways in which our site is searched. The Customer may refuse to receive cookies, which will make them anonymous, although by not allowing the registration of cookies, the Store will not be able to identify the Customer or their preferences. Detailed information about Cookies are included in the Cookies Policy available in the Cookies tab.
The Store informs Customers that the services offered through the Store are provided via the public Internet. In connection with the above, the Store draws Customers' attention to the fact that using the Store's services may involve risks related to third-party interference in the transmission of data sent via the Internet between the Store and the Customer.
Information on the principles and methods of recording, securing and making available by the Store to the other party the content of the concluded agreement:
The recording, securing and making available of the content of the concluded agreement takes place by sending an appropriate e-mail message after the conclusion of the Sales Agreement.
The recording, securing and making available of the content of the concluded Sales Agreement takes place by sending the Customer the content of the concluded agreement to the provided e-mail address or by providing the Customer with the Order specification and proof of purchase.
The content of the concluded agreement is additionally recorded and secured in the Service Provider's IT system and made available at each request of the Customer.
Technical requirements
In order to use the Store correctly and without disruptions, the Customer's device should meet the following minimum technical requirements:
active internet connection,
800 MHz processor or higher, RAM of at least 512 MB;
Operating system: Windows, Mac OS X, Linux, Android or iOS
enabled acceptance of cookies and JavaScript.
The Store is not obliged to provide the above devices and/or software.
The installation of the software referred to in paragraphs 1 and 2 is the subject of a separate license agreement between the Customer and the licensor.
Principles of making purchases
The information provided on the Store's websites, including information about the products presented, and in particular their descriptions, technical and utility parameters and prices, constitute an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code.
The Store, before confirming the purchase, presents the Customer with the following information:
a detailed description of the given product and its features; total price of ordered products including taxes, as well as transport, delivery or postal service charges and summarising the total amount of the order with the selected delivery option
regarding the method and deadline for payment
regarding the method and deadline for the entrepreneur to fulfil the service.
Purchasing a Product requires registration in the Store.
The order is placed using the form available on the store's website after clicking the button - "I order with an obligation to pay" under the description of a given product, or in the shopping cart summary, in which the Customer provides the following data:
Name and surname or company name
Email address
Phone number
Shipping address
The Customer places the order after reading the information specified in the content of the Store Regulations and the information indicated in paragraph 2, which will be displayed in electronic form in the last stage of filling out the electronic form preceding the expression of will to be bound by the contract by clicking the button "I order with an obligation to pay". After reading the collected information specified for a given Customer's order, the Customer expresses the will to be bound by the contract by clicking the "Order with an obligation to pay" button. All prices provided on the Store's website are in Polish zloty and include VAT. The price displayed in the basket summary before placing the order includes shipping costs in accordance with the option selected by the Customer.
The Store undertakes to deliver items free from defects.
The order is considered accepted for execution after the Store confirms the acceptance of the order placed by the Customer.
confirmation of the acceptance of the order is sent automatically after the Customer places the order;
The Store may withhold the acceptance of the order in the event of doubts as to the truthfulness or reliability of the data provided by the Customer in the registration form. In such a case, the Store will immediately contact the Customer to clarify the doubts in question.
In the event of unavailability of some of the products covered by the order, the Customer is immediately informed of this. The Customer decides whether the order is to be partially or completely canceled.
The Customer and the Store are bound by the price of the Product applicable at the time of placing the order. The following payment methods are accepted in the Store:
standard transfer,
electronic payment system.
The deadline for making the payment is within 5 days from the date of receipt of the confirmation of the order acceptance for execution by the store.
The agreement is considered to be concluded at the moment of confirmation of the order acceptance at the moment of making the payment by the Customer, after prior receipt of confirmation of the order acceptance for execution.
The ordered goods are sent within 1-3 working days, in special cases the time may be extended to 20 working days from the postingtion of the amount due for the product in the case of choosing payment in advance,
Shipments are sent via the courier company DPD, InPost or Orlen Paczki. Shipping costs are specified in the Shipping tab. The cost of international shipments is agreed individually with the Customer - depending on the destination of delivery.
In the case of ordering several pieces of goods, the goods are generally packed collectively in one shipment, unless, when choosing the delivery method, the Customer indicates a different method of packaging and selects the option of separate delivery for each product.
The Customer will be notified of the shipment of the goods by e-mail.
If the goods are to be sent by the Store to a Customer who is a consumer, the risk of accidental loss or damage to the item (goods) passes to the Customer at the time of its delivery to the Customer. The delivery of the item (goods) is considered to be its entrustment by the Store to the carrier, if the Store had no influence on the choice of the carrier by the buyer.
The receipt confirming the purchase will be sent in electronic form to the e-mail address provided by the Customer in the ordering process. A VAT invoice is issued at the Customer's request. The Customer is required to provide full data necessary for the correct issuance of a VAT invoice:
Name and surname/company,
Residence/registered office address,
NIP number (in the case of companies), PESEL number (natural persons),
Order number,
Correspondence address
Each Customer who registers and/or places an order agrees to receive information related to the course of the transaction, notifications of changes to these Regulations, to the email address provided by them.
Other information regarding the operation of the Service, as well as containing commercial information about new products or services of the Service, about promotions of the Service and promoting products of the Administrator's partners will be sent only to those Customers who have given their consent.
Complaints
Within the scope of complaints, the Customer who is a Consumer may exercise the rights granted by the provisions of the Civil Code Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended) and the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827 of 24 June 2014).
The Store is liable to the Customer under the warranty if the sold item (goods) has a physical or legal defect. A physical defect consists in the non-conformity of the sold item (goods) with the contract. In particular, the sold item (goods) is non-conforming with the contract if:
it does not have the properties that a thing of this type should have due to the purpose specified in the contract or resulting from the circumstances or intended use;
it does not have the properties of which the Store assured the Customer, including by presenting a sample or model;
is not suitable for the purpose of which the Customer informed the Store when concluding the agreement, and the Store did not raise any objections to such purpose;
was issued to the Customer in an incomplete state.
Complaints regarding ordered goods can be submitted by e-mail to reklamacje@dogoni.eu . To facilitate the submission of complaints, we provide you with a sample form. Using this form is optional.
When filing a complaint, please provide the following data: Customer's name and surname, address, data allowing for identification of the sale (e.g. login, order number, transaction date), subject and reason for the complaint, contact details.
When specifying the manner of fulfilling the obligations of the Store in the scope of the submitted complaint regarding the occurrence of physical or legal defects of the item, the Customer who is a consumer has the right to submit a declaration of a price reduction or withdrawal from the agreement, unless the Store immediately and without excessive inconvenience to the Customer replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the seller (Store) or the Store has not fulfilled the obligation to replace the item with a defect-free one or to remove the defect.
If the Customer is a Consumer, they may, instead of the removal of the defect proposed by the Store, request the replacement of the item with a defect-free one or, instead of replacing the item, request the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Store. When assessing the excessiveness of costs, the value of the item free from defects, the type and significance of the identified defect are taken into account, as well as the inconvenience to which the Customer would be exposed by another method of satisfaction.
The reduced price should remain in such proportion to the price resulting from the contract that the value of the item with the defect remains to the value of the item without the defect.
The Customer may not withdraw from the contract if the defect is insignificant.
Complaints submitted by the Customer will be considered within 30 days from the moment of their submission. Failure to make a statement within this period shall be deemed to be an acceptance of the claims made by the Client. The Client will be notified of the resolution of the claim.The complaint will be sent in the same way as the complaint was sent, unless the Customer reserves a different form of contact. The complaint resolution will be additionally sent electronically to the e-mail address provided by the Customer.
In the event of a positive complaint resolution, the Store will send the Customer a Product free from defects or with the defect removed within a reasonable time. If repair or replacement of the given product with a new one is not possible for the reasons indicated in paragraphs 5 and 6, the Store, in accordance with the alternative request submitted by the Customer, will reduce the price or refund the equivalent of the product price, increased by the shipping costs.
Withdrawal from the contract
In accordance with the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827), the Customer who is a consumer has the right to withdraw from the concluded contract in writing without giving a reason within fourteen days from the date of delivery of the item, i.e. from the moment when the Customer came into possession of the item, or when a third party other than the carrier indicated by the Customer came into possession of the item. In order to meet the fourteen-day deadline referred to in paragraph 1, it is sufficient to send a declaration of withdrawal before its expiry. The declaration may be submitted on a form, the template of which has been provided at the URL address: declaration.dogoni.store. The use of this form is optional.
In accordance with Article 38 of the Consumer Rights Act, the right to withdraw from a distance contract, in accordance with the Act, does not apply to the consumer in the following cases:
for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the provision that after the entrepreneur has provided the service, he will lose the right to withdraw from the contract;
in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the expiry of the period for withdrawal from the contract;
in which the subject of the provision is a non-prefabricated item, manufactured according to the consumer's specification or intended to meet their individual needs;
in which the subject of the provision is an item that spoils quickly or has a short shelf life;
where the subject of the provision is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
where the subject of the provision is items that, due to their nature, are inseparably connected with other items after delivery;
where the subject of the provision is alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, and which can only be delivered after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control;
where the consumer has expressly requested the entrepreneur to come to him for urgent repair or maintenance; if the entrepreneur additionally provides services other than those requested by the consumer, or supplies items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items;
where the subject of the provision is audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;
concluded through a public auction;
for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the agreement specifies the day or period of service provision;
for the delivery of digital content that is not recorded on a tangible medium, if the provision of the service began with the express consent of the consumer before the deadline for withdrawal from the agreement expires and after the entrepreneur has informed him of the loss of the right to withdraw from the agreement.
In the event of withdrawal from the agreement within 30 days, the Customer is obliged to return the goods to the following address: Hazo Sp. z o. o. Twórcza 65f/1, 03-289 Warsaw or to hand them over to a person authorized by the Store to collect them immediately, but no later than 14 days from the day on which he withdrew from the agreement, unless the Store has offered to collect the item itself. The returned goods should be packed in a way that prevents damage during transport.
In the event that the Customer exercises the right referred to in paragraph 1, the direct costs of returning the goods shall be covered by the Customer.
In the event of withdrawal from this agreement, the Customer shall be refunded an amount equal to the price of the goods. It shall be refunded immediately, and in any case no later than 14 days from the day on which the Store receives the returned Goods together with a correctly completed form.
ReturnThe Store makes payments using the same method of payment that the Customer used, unless the Customer has expressly agreed to a different method of return that does not involve any costs for him.
The Store may withhold the return of the payment until the returned Goods (items) are received or until proof of sending back the goods in connection with the withdrawal is provided, depending on which event occurs first.
If the Customer who is a consumer has chosen a method of delivery of the item (goods) other than the cheapest standard method of delivery offered by the entrepreneur, (applies to the method of initial delivery to the Customer), the entrepreneur is not obliged to reimburse the Customer for the additional costs incurred by him.
We do not accept cash on delivery parcels.
Final provisions and description of the possibility of using out-of-court methods of handling complaints and pursuing claims
The provisions of these Regulations are not intended to exclude or limit any rights of the Customer who is also a Consumer, which are granted to him under mandatory provisions of law. In the event of inconsistency of the provisions of these Regulations with the above provisions, these provisions shall prevail. In matters not regulated by these Regulations, the provisions of Polish law shall apply, in particular the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827 of 24 June 2014) and the Act of 23 April 1964 - the Civil Code (Journal of Laws 1964, No. 16, item 93, as amended). Information on the possibility of using out-of-court complaint and claim settlement methods by a Customer who is a consumer and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of the Trade Inspection and at the following websites of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php
http://www.uokik.gov.pl/sprawy_indywidualne.php
http://www.uokik.gov.pl/wazne_adresy.php
A Customer who is a consumer has, among others, the following possibilities of using out-of-court complaint and claim settlement methods:
Permanent consumer arbitration court operating at the Trade Inspection - the possibility of filing a motion to resolve a dispute resulting from the concluded Sales Agreement; provincial inspector of the Trade Inspection the possibility of filing a motion to initiate mediation proceedings in an amicable case until the dispute between the Customer and the store is resolved;
district (municipal) consumer advocate or social organization whose statutory tasks include consumer protection (including the Federation of Consumers, Association of Polish Consumers). Advice is provided by the Federation of Consumers on the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the e-mail address porad@dlakonsumentow.pl .
Return Form
General provisions
These regulations, hereinafter referred to as the "Regulations", define the rules for using the online store located at the URL www.dogoni.store, hereinafter referred to as the "Store".
The Store is run by Hazo Sp. z o.o., ul. Twórcza 65F/1, 03-289 Warsaw, subject to entry in the National Court Register, entered under the NIP number 5242801491, REGON 364389728, also referred to interchangeably as the "Service Provider".
Store address and contact details:
Internet address: www.dogoni.store
e-mail: kontakt@dogoni.eu
tel. +48 507 476 767
Each person should familiarize themselves with the Regulations before using the Store.
Making purchases in the Store requires the Customer to have an active and functional e-mail account.
Types and scope of the Store's activity
The Store conducts distance selling via the Internet of dog clothing, women's and men's clothing and dog accessories.
The items offered are new.
Privacy policy
By completing the purchase form and checking the box next to the appropriate declaration, the Customer consents to the collection and processing of his personal data in accordance with the Personal Data Protection Act of 29.08.1997 (Journal of Laws of 2002, No. 101, item 926, as amended) by the Administrator for the purpose necessary to implement the provisions of these Regulations and the services provided on its basis.
The administrator of the databases of personal data provided by customers of the online store in connection with purchases is the Service Provider.
Only personal data provided by the Customer voluntarily are collected. Data is processed for the purpose necessary to perform the provisions of these Regulations, and in particular for the purpose of:
concluding a sales agreement for the ordered goods,
delivering the goods for which the Customer placed an order to the Customer,
issuing a document confirming the sale of goods,
posting the transaction in the Store's computer accounting system for the period required by law and storing personal data in the computer accounting system to ensure the history of commercial transactions made by the Store,
storing the Customer's personal data in the Customer database.
With the additional consent granted by the Customer, the collected personal data may also be used for promotional and marketing purposes, including in particular for the purpose of presenting the Customer with the store's commercial offer and other marketing information related to the Store.
In the case of subscribing to the newsletter and agreeing to receive it in the registration or ordering process (expressing consent to receive commercial information electronically), it is only necessary to provide an e-mail address for this purpose, to which commercial information from the Administrator will be sent. The Customer may resign from sending such information at any time by logging into their account in the Store or by clicking the unsubscribe link located in the footer of each newsletter.
The data provided during the order placement is also processed by the following entities to the extent specified: name and surname, address, telephone number, e-mail indicated as the delivery address are transferred to shipping companies in the form of a label/waybill which is also an order to deliver the parcel. Depending on the selected type of parcel, they are ultimately transferred to:
InPOST
DPD
Orlen Paczka
The Customer has the right to access the content of their personal data at any time and the right to correct it and request its removal;
The Administrator informs that the Customer is not obliged to provide their personal data, however, refusal to provide it will prevent the proper performance of the services specified in the Regulations and the benefits resulting from the agreement concluded between the Store and the Customer.
The collected data is carefully protected, in accordance with applicable regulations. The Administrator makes every effort to ensure the appropriate level of security for the stored data
The Store uses cookie files. When the Customer visits the Store's website, the Store's system sends at least one Cookie file to the Customer's computer in order to uniquely identify the browser. The Store's server automatically records information sent by the Customer's browser when displaying websites. Server logs may contain information such as network request, IP address, browser type and language, date and time of sending the request. This information allows us to improve the quality of our services by identifying and storing Customer preferences and tracking trends, such as the ways in which our site is searched. The Customer may refuse to receive cookies, which will make them anonymous, although by not allowing the registration of cookies, the Store will not be able to identify the Customer or their preferences. Detailed information about Cookies are included in the Cookies Policy available in the Cookies tab.
The Store informs Customers that the services offered through the Store are provided via the public Internet. In connection with the above, the Store draws Customers' attention to the fact that using the Store's services may involve risks related to third-party interference in the transmission of data sent via the Internet between the Store and the Customer.
Information on the principles and methods of recording, securing and making available by the Store to the other party the content of the concluded agreement:
The recording, securing and making available of the content of the concluded agreement takes place by sending an appropriate e-mail message after the conclusion of the Sales Agreement.
The recording, securing and making available of the content of the concluded Sales Agreement takes place by sending the Customer the content of the concluded agreement to the provided e-mail address or by providing the Customer with the Order specification and proof of purchase.
The content of the concluded agreement is additionally recorded and secured in the Service Provider's IT system and made available at each request of the Customer.
Technical requirements
In order to use the Store correctly and without disruptions, the Customer's device should meet the following minimum technical requirements:
active internet connection,
800 MHz processor or higher, RAM of at least 512 MB;
Operating system: Windows, Mac OS X, Linux, Android or iOS
enabled acceptance of cookies and JavaScript.
The Store is not obliged to provide the above devices and/or software.
The installation of the software referred to in paragraphs 1 and 2 is the subject of a separate license agreement between the Customer and the licensor.
Principles of making purchases
The information provided on the Store's websites, including information about the products presented, and in particular their descriptions, technical and utility parameters and prices, constitute an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code.
The Store, before confirming the purchase, presents the Customer with the following information:
a detailed description of the given product and its features; total price of ordered products including taxes, as well as transport, delivery or postal service charges and summarising the total amount of the order with the selected delivery option
regarding the method and deadline for payment
regarding the method and deadline for the entrepreneur to fulfil the service.
Purchasing a Product requires registration in the Store.
The order is placed using the form available on the store's website after clicking the button - "I order with an obligation to pay" under the description of a given product, or in the shopping cart summary, in which the Customer provides the following data:
Name and surname or company name
Email address
Phone number
Shipping address
The Customer places the order after reading the information specified in the content of the Store Regulations and the information indicated in paragraph 2, which will be displayed in electronic form in the last stage of filling out the electronic form preceding the expression of will to be bound by the contract by clicking the button "I order with an obligation to pay". After reading the collected information specified for a given Customer's order, the Customer expresses the will to be bound by the contract by clicking the "Order with an obligation to pay" button. All prices provided on the Store's website are in Polish zloty and include VAT. The price displayed in the basket summary before placing the order includes shipping costs in accordance with the option selected by the Customer.
The Store undertakes to deliver items free from defects.
The order is considered accepted for execution after the Store confirms the acceptance of the order placed by the Customer.
confirmation of the acceptance of the order is sent automatically after the Customer places the order;
The Store may withhold the acceptance of the order in the event of doubts as to the truthfulness or reliability of the data provided by the Customer in the registration form. In such a case, the Store will immediately contact the Customer to clarify the doubts in question.
In the event of unavailability of some of the products covered by the order, the Customer is immediately informed of this. The Customer decides whether the order is to be partially or completely canceled.
The Customer and the Store are bound by the price of the Product applicable at the time of placing the order. The following payment methods are accepted in the Store:
standard transfer,
electronic payment system.
The deadline for making the payment is within 5 days from the date of receipt of the confirmation of the order acceptance for execution by the store.
The agreement is considered to be concluded at the moment of confirmation of the order acceptance at the moment of making the payment by the Customer, after prior receipt of confirmation of the order acceptance for execution.
The ordered goods are sent within 1-3 working days, in special cases the time may be extended to 20 working days from the postingtion of the amount due for the product in the case of choosing payment in advance,
Shipments are sent via the courier company DPD, InPost or Orlen Paczki. Shipping costs are specified in the Shipping tab. The cost of international shipments is agreed individually with the Customer - depending on the destination of delivery.
In the case of ordering several pieces of goods, the goods are generally packed collectively in one shipment, unless, when choosing the delivery method, the Customer indicates a different method of packaging and selects the option of separate delivery for each product.
The Customer will be notified of the shipment of the goods by e-mail.
If the goods are to be sent by the Store to a Customer who is a consumer, the risk of accidental loss or damage to the item (goods) passes to the Customer at the time of its delivery to the Customer. The delivery of the item (goods) is considered to be its entrustment by the Store to the carrier, if the Store had no influence on the choice of the carrier by the buyer.
The receipt confirming the purchase will be sent in electronic form to the e-mail address provided by the Customer in the ordering process. A VAT invoice is issued at the Customer's request. The Customer is required to provide full data necessary for the correct issuance of a VAT invoice:
Name and surname/company,
Residence/registered office address,
NIP number (in the case of companies), PESEL number (natural persons),
Order number,
Correspondence address
Each Customer who registers and/or places an order agrees to receive information related to the course of the transaction, notifications of changes to these Regulations, to the email address provided by them.
Other information regarding the operation of the Service, as well as containing commercial information about new products or services of the Service, about promotions of the Service and promoting products of the Administrator's partners will be sent only to those Customers who have given their consent.
Complaints
Within the scope of complaints, the Customer who is a Consumer may exercise the rights granted by the provisions of the Civil Code Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended) and the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827 of 24 June 2014).
The Store is liable to the Customer under the warranty if the sold item (goods) has a physical or legal defect. A physical defect consists in the non-conformity of the sold item (goods) with the contract. In particular, the sold item (goods) is non-conforming with the contract if:
it does not have the properties that a thing of this type should have due to the purpose specified in the contract or resulting from the circumstances or intended use;
it does not have the properties of which the Store assured the Customer, including by presenting a sample or model;
is not suitable for the purpose of which the Customer informed the Store when concluding the agreement, and the Store did not raise any objections to such purpose;
was issued to the Customer in an incomplete state.
Complaints regarding ordered goods can be submitted by e-mail to reklamacje@dogoni.eu . To facilitate the submission of complaints, we provide you with a sample form. Using this form is optional.
When filing a complaint, please provide the following data: Customer's name and surname, address, data allowing for identification of the sale (e.g. login, order number, transaction date), subject and reason for the complaint, contact details.
When specifying the manner of fulfilling the obligations of the Store in the scope of the submitted complaint regarding the occurrence of physical or legal defects of the item, the Customer who is a consumer has the right to submit a declaration of a price reduction or withdrawal from the agreement, unless the Store immediately and without excessive inconvenience to the Customer replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the seller (Store) or the Store has not fulfilled the obligation to replace the item with a defect-free one or to remove the defect.
If the Customer is a Consumer, they may, instead of the removal of the defect proposed by the Store, request the replacement of the item with a defect-free one or, instead of replacing the item, request the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Store. When assessing the excessiveness of costs, the value of the item free from defects, the type and significance of the identified defect are taken into account, as well as the inconvenience to which the Customer would be exposed by another method of satisfaction.
The reduced price should remain in such proportion to the price resulting from the contract that the value of the item with the defect remains to the value of the item without the defect.
The Customer may not withdraw from the contract if the defect is insignificant.
Complaints submitted by the Customer will be considered within 30 days from the moment of their submission. Failure to make a statement within this period shall be deemed to be an acceptance of the claims made by the Client. The Client will be notified of the resolution of the claim.The complaint will be sent in the same way as the complaint was sent, unless the Customer reserves a different form of contact. The complaint resolution will be additionally sent electronically to the e-mail address provided by the Customer.
In the event of a positive complaint resolution, the Store will send the Customer a Product free from defects or with the defect removed within a reasonable time. If repair or replacement of the given product with a new one is not possible for the reasons indicated in paragraphs 5 and 6, the Store, in accordance with the alternative request submitted by the Customer, will reduce the price or refund the equivalent of the product price, increased by the shipping costs.
Withdrawal from the contract
In accordance with the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827), the Customer who is a consumer has the right to withdraw from the concluded contract in writing without giving a reason within fourteen days from the date of delivery of the item, i.e. from the moment when the Customer came into possession of the item, or when a third party other than the carrier indicated by the Customer came into possession of the item. In order to meet the fourteen-day deadline referred to in paragraph 1, it is sufficient to send a declaration of withdrawal before its expiry. The declaration may be submitted on a form, the template of which has been provided at the URL address: declaration.dogoni.store. The use of this form is optional.
In accordance with Article 38 of the Consumer Rights Act, the right to withdraw from a distance contract, in accordance with the Act, does not apply to the consumer in the following cases:
for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the provision that after the entrepreneur has provided the service, he will lose the right to withdraw from the contract;
in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the expiry of the period for withdrawal from the contract;
in which the subject of the provision is a non-prefabricated item, manufactured according to the consumer's specification or intended to meet their individual needs;
in which the subject of the provision is an item that spoils quickly or has a short shelf life;
where the subject of the provision is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
where the subject of the provision is items that, due to their nature, are inseparably connected with other items after delivery;
where the subject of the provision is alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, and which can only be delivered after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control;
where the consumer has expressly requested the entrepreneur to come to him for urgent repair or maintenance; if the entrepreneur additionally provides services other than those requested by the consumer, or supplies items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items;
where the subject of the provision is audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;
concluded through a public auction;
for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the agreement specifies the day or period of service provision;
for the delivery of digital content that is not recorded on a tangible medium, if the provision of the service began with the express consent of the consumer before the deadline for withdrawal from the agreement expires and after the entrepreneur has informed him of the loss of the right to withdraw from the agreement.
In the event of withdrawal from the agreement within 30 days, the Customer is obliged to return the goods to the following address: Hazo Sp. z o. o. Twórcza 65f/1, 03-289 Warsaw or to hand them over to a person authorized by the Store to collect them immediately, but no later than 14 days from the day on which he withdrew from the agreement, unless the Store has offered to collect the item itself. The returned goods should be packed in a way that prevents damage during transport.
In the event that the Customer exercises the right referred to in paragraph 1, the direct costs of returning the goods shall be covered by the Customer.
In the event of withdrawal from this agreement, the Customer shall be refunded an amount equal to the price of the goods. It shall be refunded immediately, and in any case no later than 14 days from the day on which the Store receives the returned Goods together with a correctly completed form.
ReturnThe Store makes payments using the same method of payment that the Customer used, unless the Customer has expressly agreed to a different method of return that does not involve any costs for him.
The Store may withhold the return of the payment until the returned Goods (items) are received or until proof of sending back the goods in connection with the withdrawal is provided, depending on which event occurs first.
If the Customer who is a consumer has chosen a method of delivery of the item (goods) other than the cheapest standard method of delivery offered by the entrepreneur, (applies to the method of initial delivery to the Customer), the entrepreneur is not obliged to reimburse the Customer for the additional costs incurred by him.
We do not accept cash on delivery parcels.
Final provisions and description of the possibility of using out-of-court methods of handling complaints and pursuing claims
The provisions of these Regulations are not intended to exclude or limit any rights of the Customer who is also a Consumer, which are granted to him under mandatory provisions of law. In the event of inconsistency of the provisions of these Regulations with the above provisions, these provisions shall prevail. In matters not regulated by these Regulations, the provisions of Polish law shall apply, in particular the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827 of 24 June 2014) and the Act of 23 April 1964 - the Civil Code (Journal of Laws 1964, No. 16, item 93, as amended). Information on the possibility of using out-of-court complaint and claim settlement methods by a Customer who is a consumer and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of the Trade Inspection and at the following websites of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php
http://www.uokik.gov.pl/sprawy_indywidualne.php
http://www.uokik.gov.pl/wazne_adresy.php
A Customer who is a consumer has, among others, the following possibilities of using out-of-court complaint and claim settlement methods:
Permanent consumer arbitration court operating at the Trade Inspection - the possibility of filing a motion to resolve a dispute resulting from the concluded Sales Agreement; provincial inspector of the Trade Inspection the possibility of filing a motion to initiate mediation proceedings in an amicable case until the dispute between the Customer and the store is resolved;
district (municipal) consumer advocate or social organization whose statutory tasks include consumer protection (including the Federation of Consumers, Association of Polish Consumers). Advice is provided by the Federation of Consumers on the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the e-mail address porad@dlakonsumentow.pl .
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