FAQ

Our company is headquartered in Warsaw. This is where DOGONI™ brand products are designed, tested and distributed from.

If you are interested in working with the DOGONI™ brand, please contact us on social media or send us an email at: socialmedia@dogoni.eu

Yes, we offer gift cards in three price variants.

Our influencers have discount codes for our products.

To find the right size vest for your dog, it’s best to start with our standard sizes. We have 9 standard sizes that fit most dogs. However, if your dog is between sizes or needs a special fit, we can make a custom vest – it’s a free service.

How to properly measure your dog:

• Back length (excluding neck): Lift the dog's head up and measure from the bend of the neck to the back (from the withers, which is the place between the shoulder blades). Lift the tail and end the measurement at the bend of the tail to the back.
• Neck circumference: Measure as for a collar.
• Chest circumference: Measure just behind the front legs.
• Waist circumference: Measure just in front of the hind legs.

Also provide the gender, age and, if possible, breed and name of the dog.

Recommended sizes:

If you are not sure, choose the closest size possible. The smallest size possible is 45 cm in the chest circumference. If you need additional help, you can always contact us and we will help you choose the perfect size for your pet.

Yes, all of our outerwear and rainwear have a water-repellent coating to keep your pet dry. The unique features of each product can be found on the product pages.

Our collection of winter jackets offer extreme warmth and protection from the cold. These products are specially designed to protect your pet even in the harshest weather conditions.

Our clothes are designer, manufactured in Poland.

Most of our products are machine washable. Always check the garment label to ensure best care. We recommend air drying when possible.

The cooling vest is designed to help keep your dog at a comfortable temperature during hot weather. Here's how it works:

• Evaporative cooling: The cooling vest works on the principle of evaporation. The material from which it is made absorbs water and slowly evaporates it, which creates a cooling effect on the dog's body surface.
• Easy to use: To activate the vest, simply soak it in cool water, then lightly squeeze out excess water. Then put the vest on your dog. The evaporation process will gradually cool your dog, keeping him comfortable on hot days.
• Safe and comfortable material: The vest is made of lightweight and breathable material that is safe for your dog's skin. The vest not only cools, but also does not restrict movement, so your dog can move freely.
• Adjustability and fit: The cooling vest comes with adjustable straps that allow for a perfect fit to your dog's body, which increases cooling efficiency.

A cooling vest is the perfect solution for dogs that spend a lot of time outdoors on warm days, helping them avoid overheating and ensuring thermal comfort.

After wetting and carefully squeezing out excess water, the vest should cool for about 2-3 hours. Cooling time may vary depending on weather conditions.

Check the vest regularly to make sure it has not dried out and, if necessary, re-apply water to maintain the cooling effect.

A cooling vest is the perfect solution for dogs that spend a lot of time outdoors on warm days, helping them avoid overheating and ensuring thermal comfort.

After wetting and carefully squeezing out excess water, the vest should not be heavy.

We are working on ensuring that after selecting a specific breed, the recommended size will appear.

• Goods available in stock will be shipped within 1-3 business days.
• Most products are sewn on an ongoing basis and are completed within 3 to 20 working days. In the case of the "made to measure" option, the completion time is the same.
• Shipping is carried out via InPost, Orlen Paczka, DPD or Global Express .

• Poland: 1-2 business days
• Europe: 2-5 business days (see "Shipping" section for details)

• Delivery times may be extended due to carrier delays.
• For the most accurate information on your shipment's whereabouts, please check the tracking link you will receive via email.
• Made to order products have detailed lead time information in the offer description.

• You can change or cancel your order within 24 hours of placing it, as long as it has not yet been shipped.
• We offer a simple and convenient returns policy – ​​you have 30 days from receipt of your order to do so.

You will receive your parcel tracking number via email once our warehouse prepares your parcel for shipping.

You can always check your order information in your Dogoni account.

If you're having trouble finding your tracking information, please use the chat at the bottom left of the page.

We currently ship within Poland and to most European countries. For more information on available countries, please visit our DOGONI Shipping Policy page.

We accept Visa, Mastercard credit cards and payments via Przelewy24.

We offer a variety of exchange options. You can exchange an item for a different size, color, or a completely new style! Exchanges must be made within 30 days of purchase. Items must be in new condition, with tags and packaging intact. Items should be clean and free of dog hair. All items are subject to photo inspection. If you need help, please contact us by phone, email or live chat with your order number and the item you want to exchange, and we'll take care of the rest!

We offer refundable returns to the original payment method or store credit. Returns must be made within 30 days of purchase. Items must be in new condition with tags and packaging intact. Items should be clean and free of dog hair. All items are subject to photo inspection. We do not charge for returns. The customer returns the item at their own expense. If you need help, please contact us by phone, email or live chat with your order number and the item you wish to return and we will take care of the rest!

We are here to help! You can contact us via email, contact form, phone or live chat. We aim to respond to all inquiries within 24-48 hours on business days.

I do not have a stationary store, but you can find our products in stationary stores in Krakow, PSISHOP, and in Warsaw PETBOX. We strive to make it so that in every larger city you can find our products in stationary stores.